The best computer tech support.Proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications is critical to security.

How we help

Anti Virus


Powered by Kaspersky Labs Antivirus Engine


What sets our Antivirus apart from stand-alone solutions is the embedded integration approach. Powered by the powerful Kaspersky Labs antivirus engine, Antivirus for Windows workstations and servers provides complete endpoint protection from dangerous attacks and malicious software all managed from our central servers.

Antimalware

MalwareBytes


Antimalware monitors every process and stops malicious processes before they even start. The real-time protection module uses an advanced heuristic scanning technology that monitors your system to keep it safe and secure. In addition, we have implemented a threats center that will allow you to keep up to date with the latest malware threats.

Asset Management

Assets managed more efficiently.


Keeping track of hardware and software changes can be a daunting task, one that gets more difficult as the network expands to multiple locations. Our Asset Management solutions provide comprehensive hardware and software audit, inventory and control of all servers, workstations and laptops under your management.

Audit & Inventory

Good Data Empowers Good Decision Making


Having good data at your fingertips means that you can make better decisions, give better answers, and have a better understanding of the current state of your enviroment. Our Network Audit can grab every piece of useful data from your managed machines. With our Network Audit and Inventory, knowing and tracking every system and software detail becomes simple, efficient, and reliable no matter where your machines are located.

Backup & Recovery

So, are you prepared for a disaster?


How you backup is not as important as ensuring you can recover. Our integrated data protection products allows you to build a complete Recovery Strategy that covers all the levels of data within your business that need to be protected to enable you to meet your Recovery Point Objectives (RPO) and that will allow you to be back delivering your services in time to meet your Recovery Time Objectives (RTO) . In the event of data loss our team can remotely restore data from backup files stored locally or in the Cloud. Customers can also directly restore lost files and folders through the integrated end user portal, providing another recovery option that gets you up and running as quickly as possible. Count on us for unrivaled online data backup services!

Enterprise Mobile Management

A comprehensive approach to provide complete mobility coverage.



Core to Enterprise Mobility Management (EMM) is managing enterprise mobility assets like information used by individuals on personal devices. By bringing together the most important elements of the key methods used for mobility management today, MDM and Containerization, IKO can provide the benefits of both providing you security and control through a simple centrally deployed policy driven approach.


IKO can establish, encrypted, policy-enforced containers that reside in complete isolation from the rest of the employee’s device, and securely deliver enterprise applications, email, and documents to employees via those containers. IKO provides app containers installed on the mobile device that communicate with a gateway behind the company firewall, which governs access to corporate systems. IKO has complete control at all times over what can be accessed through these containers and by whom, and the enterprise network is kept completely isolated from all other applications on the device, including any harmful user-downloaded apps. The solution does not rely only on device-level encryption, but provides its own highly secure encryption. Security protocols are military-grade with AES 256 encryption on top of SSL encryption, and the solution is compliant with industry privacy standards including FINRA, FIPS 140-2, HIPAA and more

Patch Management

Stay on Top of Your Software’s Important Updates


IT Professionals know that when their network is at risk, the organization is at risk. It is a challenging task to keep up with and apply security or software changes within the IT infrastructure. Especially if the networks span multiple locations, include multiple domains, traverse multiple firewalls, and include remote and home users.


Network Patch management is not just scanning for and applying fixes. Often patches need to be deployed in a test environment, undergo an approval process or require multiple steps to deploy. IKO provides the tools and infrastructure to enforce policies and to easily address the complexities of software and security patch deployment.

Policy Management

Consistency is the hallmark of an effective, agile organization.


Our Policy Management streamlines the process of creating, setting and remotely applying IT policies to groups of systems across a distributed organization. Our team can view all policies from a single Web-based dashboard, customize them and assign them based on organization, group, machine type, platform or any dynamic view of machines to ensure all systems are in compliance. By automating policy management and enforcement through our IT Automation Framework, we can then take immediate action to remediate any system that is not in compliance.


Most IT organizations implement a policy-based approach to IT systems management, creating and applying many policies to distributed machines spread across the organization. While some policies deal with capacity and performance, others manage access, authentications and security. As the amount of managed systems grows, however, updating and enforcing hundreds of policies on thousands of systems can grow out of hand. How do you know what policies get applied to which systems? What if a user inadvertently makes a change to the system? What about new systems?

Remote Control

Remote Control is Superior to Proximity


IT Professionals frequently need to access servers, workstations and mobile devices securely, quickly and without impacting the productivity of users. Our web-based, integrated IT management platform delivers a complete, fast and secure live remote access and remote control solution even behind firewalls or from machines at home. Stop using consumer oriented remote control tools that don’t give you the security or integrated systems management features you need to operate in a professional IT environment.

-We can accomplish work behind the scenes without interrupting the end user

-In those cases where problems are intermittent, our technicians can see issues collaboratively and timely with the end user

-Our technicians dont need physical access to your business office space

-Our technicians can solve problems instantly when they happen

-Travel time can be eliminated to resolve issue

Remote Monitoring

Welcome to Your New & Improved Life


Proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications is critical to security, network performance and the overall operations of the organization.

-Alerts when new devices are detected

-Easily view all known and unknown devices

-Alert on hardware and software changes

-Know if disk space is running low

-Know if a server goes down

-Monitor the event log

-Alert on file changes and violations

-Monitor computer online/offline status

-Know when traveling users connect

Ticketing

High Quality of Service


Being able to keep track of incidents and ensure that you are meeting the businesses needs is imperative to deliver high quality service. With our Help Desk Ticketing you can ensure you never lose track of what is happening with your service delivery.

AuthAnvil Single Sign On

Remove Password Headaches


Protect Company Data with Secure Access to Business Apps with our Single Sign On and Multi-Factor Authentication Solutions

-Multi-Factor Authentication (MFA)

-Single Sign-On (SSO)

-Secure Remote Access

-Password Auditing

-Password Automation

-Identity-as-a-Service (IDaaS)

-Credential Management

-Flexible Deployment


Remembering passwords for so many different applications is impossible. Users often reuse the same weak passwords, and take too much of IT’s time resetting them when forgotten. Onboarding and removing users is also a very time consuming task. AuthAnvil makes provisioning and deprovisioning users a snap, giving you more time back in your day.

Reports

Comprehensive, integrated reporting mechanism


With the ever increasing number and diversity of managed computers including hardware and software, gathering and maintaining easily accessible, accurate and comprehensive information regarding the states and configurations of all managed computers has become an important IT administrative task. Not only this information is the foundation for many tactical decisions and strategic planning, it is also important for a variety of other reasons such as legal licensing issues, evaluating technicians’ performance, and troubleshooting.
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